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Cancellation And Refund Policy

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Cancellation & Refund Policy

  • You may request to cancel your booking by contacting us through +6049668019 or email us at sales@langkawitour.com. However, the cancellation policy varies with different activities. Please check the cancellation details of your activity to see if you are eligible for a refund.
  • If it is within the cancellation timeline, a full refund will be issued. However, if it is exceeded the cancellation timeline, a refund will NOT be provided.
  • The refund process will be different according to the payment method used to pay for the reservation. If you pay using:
    • Credit Card/Debit Card :
      Payment will be released back to the card you used to make payment. This process will take 7-14 working days or up to 30 days depending on the card issuing bank. Please note that some processing fee may be applied.
    • Online Banking :
      Payment will be banked-in to the bank account details given. This process will take 7-14 working days. Please note that some processing fee may be applied.